ff77 Privacy Policy – How We Handle Your Personal Data

ff77 ("we," "us," "the Platform") operates the online gaming platform at ff77.plus and is committed to handling your personal information with care. This Privacy Policy describes the types of data we collect from players in the Philippines, the purposes for which that data is used, and the safeguards we have in place to protect it.

This policy is written in plain language so that it is easy to understand. If you have questions about anything here, our support team is available at [email protected].

By registering an account on ff77, or by continuing to use the platform after this policy has been updated, you agree to the practices described in this document. This policy should be read alongside our Terms and Conditions.

We collect personal information in the following categories. We only collect what is necessary for the purposes listed in Section 3.

We do not collect credit card numbers or cryptocurrency wallet addresses, as these payment types are not supported on ff77.

ff77 uses the personal information we collect for the following purposes:

• Account management — to create, verify, and maintain your player account, and to authenticate your login using OTP two-factor authentication
• Identity and age verification (KYC) — to confirm that you are at least 21 years old and to comply with applicable anti-money laundering requirements
• Transaction processing — to receive fund transfers and to process withdrawal requests to your registered GCash, Maya, or Philippine bank account
• Platform operation — to run games, settle bets, calculate winnings, and maintain accurate account balances
• Security and fraud prevention — to detect and investigate suspicious activity, duplicate accounts, and potential breaches of our Terms and Conditions
• Customer support — to respond to your queries, resolve disputes, and maintain records of communications
• Platform improvement — to analyse usage patterns in aggregate to improve the ff77 experience
• Legal compliance — to meet obligations under applicable Philippine law and to respond to lawful requests from authorities

We do not use your personal data for unsolicited third-party marketing. If we contact you about platform updates or account-related matters, this will be through your registered email or mobile number.

ff77 does not sell your personal information to third parties. We share data only in the following limited circumstances:

• Payment processors — your payment details are shared with the relevant e-wallet provider (GCash, Maya) or Philippine bank to process your withdrawal. These providers handle your data under their own privacy terms.
• KYC and identity verification services — your identity documents may be processed by a third-party verification partner to confirm your identity before withdrawals are enabled.
• Game content providers — when you play a game on ff77, your session data may be processed by the game's provider (for example, the live dealer studio operating the casino stream). These providers receive only the minimum data needed to run the game.
• Legal and regulatory requirements — we may disclose your data to law enforcement, government agencies, or courts in the Philippines when required to do so by applicable law, a court order, or a lawful regulatory investigation.
• Business operations — in the event of a merger, acquisition, or sale of assets, player data may be transferred as part of that transaction. You will be notified if this occurs.

In all cases where we share data with third parties, we require that those parties apply appropriate data protection standards consistent with this Privacy Policy.

ff77 uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption on all data transmitted between your device and the ff77 platform
• OTP two-factor authentication to protect account logins — every session requires an OTP sent to your registered mobile number
• Encrypted storage for sensitive data including payment details and identity documents
• Access controls — internal access to personal data is restricted to staff who need it to perform their role
• Session monitoring to detect unusual login activity and trigger security reviews

While we apply strong security practices, no online system can guarantee absolute security. You also play an important role in keeping your account safe — keep your password and OTP codes private, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.

We keep your personal data for as long as your ff77 account is active. After your account is closed — whether by you or by ff77 — we retain certain records for a period consistent with our legal obligations under applicable Philippine law. This includes:

• Transaction and financial records, which may be retained for several years to comply with anti-money laundering and financial record-keeping requirements
• Identity documents used for KYC verification, retained for the legally required period after account closure
• Communications with support, retained for a reasonable period to resolve disputes and review complaints

Data that is no longer required for a legitimate purpose is securely deleted or anonymised. If you would like to request deletion of your data, see Section 7 below.

As a player on ff77, you have the following rights in relation to your personal data:

• Right to access — you may request a copy of the personal information we hold about you
• Right to correct — you may ask us to update inaccurate or incomplete personal information
• Right to delete — you may request that we delete your personal data, subject to our legal retention obligations. Note that deletion of account data will require account closure.
• Right to object — you may object to certain uses of your data, including uses for purposes beyond the primary reasons stated in this policy
• Right to data portability — you may request a machine-readable copy of the personal data you provided to us

To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request." We will respond within a reasonable time and may ask you to verify your identity before we can action your request.

The ff77 platform uses cookies and similar technologies to provide a functional and smooth experience. Cookies are small files stored on your device when you visit a website. We use them for the following purposes:

• Session cookies — to keep you logged in during your visit and maintain your game session state. These are deleted when you close your browser.
• Preference cookies — to remember settings such as your preferred language or display options
• Analytics cookies — to understand how players interact with different parts of the platform, in aggregate and without identifying individuals. This helps us improve the user experience.
• Security cookies — to detect and prevent fraudulent login attempts and protect account integrity

Most browsers allow you to manage or block cookies through their settings. Blocking session and security cookies may affect the functionality of the ff77 platform, including your ability to log in and maintain an active game session.

ff77 is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under 21 years of age. Age verification is part of the account registration process, and KYC identity checks are required before withdrawals are enabled.

If we become aware that personal data has been collected from someone under 21, we will close the associated account and delete or anonymise all related data as quickly as reasonably practicable.

If you believe that a minor has created an account on ff77, please contact us immediately at [email protected] so we can investigate and take appropriate action.

ff77 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable laws. When changes are made, the updated policy will be posted on this page with a new "Last updated" date.

Significant changes — such as new categories of data collection or new third-party sharing arrangements — will be communicated via a notice on the platform or by email to your registered address before the change takes effect.

Your continued use of ff77 after a policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically. If you have questions about any update, contact us at [email protected].